Fair Servicing in the Wake of a Pandemic

Webinar | June.10.2020 | 2pm - 3pm (Eastern Daylight Time)

The Covid-19 pandemic has created significant economic uncertainty for all consumers and small businesses, but minority communities and other members of protected classes are likely to feel the deepest financial consequences — and have the greatest need for loan servicing support.

Caroline Stapleton discussed the need to make fair servicing obligations a priority, as well as guiding legal principles, fair servicing lessons learned from previous economic crises, and best practices for effectively managing fair servicing risk in these challenging times.